January 13, 2008 | Filed under: un-vlogged, Uncategorized
Oops..did I say that out loud? Well, there haven’t been any videos because I can’t upload anything larger than a lo-res photo the way my internet connection has been behaving these past few weeks. I called TWC/RR on 12/19 to report the problem and was told “It’s not just you. We’re working on it.” Then the problem got worse. Loading web pages feels like I’m back in 1994 with my Performa 550, America Online and my 2400 baud modem dialing the one access number at 6pm on a Friday night. My point here is that the sucker is slow.
So I call back yesterday and I’m told “Oh, no, it IS just you! We’ll send someone out. On January 26th.”
“Fine. So where’s my credit? Surely I’ll be issued some kind of credit for this $60/mo service that’s working at 15% capacity, right?”
“Yes, of course”, she says, but they’ll only issue me a credit from the time the service call was requested. That is to say NOT from 12/19 when I made the initial complaint was was told I didn’t NEED a service call because it WASN’T just me, but rather from 1/12 when they decided to send someone out to fix it. Nice.
Four transfers later, some Tier-Three Customer Service Rep in the Please Don’t Cancel Your Cable Dep’t assured me that I’ll receive some kind of apology-credit from 12/19. We’ll see if they actually do it.
In the meanwhile, I’m off to the fair exotic city of Constantinople for two weeks! My first real vacation in a lonnnngggg time. And although I’ve been instructed my many to leave the laptop at home, I can’t. The choice was either buy more storage for my camera or drag the computer with me so I have a place to dump the media.
Also, there’s wi-fi in the hotel lobby.
So there you go.
And here *I* go!
January 16, 2008
@ 10:26 am
Constantinople! Wow! I’m lucky if I get to San Francisco and it’s like, right HERE!
I had a Performa 550, AOL, a 2400 baud modem, and one access line! I’m also having trouble with Comcast as they upgrade my area.
Gosh, we’re like twins.
I better check and make sure I’m not supposed to be going to Constantinople.
Nope. Damn. : D